Empowered to Shine! 
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

The Role

Our Care Partners lead the planning, coordination, and monitoring of individualised care management across a range of Benetas services, including Support at Home, Veterans Home Care, respite services, and private in-home care. The Care Partner works in partnership with older people, their families, and others to ensure care is safe, responsive, and aligned with each person’s goals, needs, and preferences. Some of the role responsibilities include:

• Performing assessments and co-creating care plans with older clients and their representatives, to support client autonomy, informed decision-making, and respect for dignity of risk
• Coordinating service access, including referrals, scheduling, and liaison with providers
• Helping clients manage budgets, authorise spending, and interpret statements
• Tracking service quality and timeliness and addressing any gaps proactively. Monitoring changing needs, updating plans, and escalating when necessary
• Acting as the main contact for clients and families—providing advocacy and problem-solving
• Maintaining accurate documentation and compliance with aged care regulations and funding programs
• Participating in risk escalation, safeguarding, incident reviews, audits, and quality improvement initiatives

About you:

• Qualifications in allied health, community health or nursing
• Demonstrable experience in case management of government funded packages, community resources, and relevant legislation in the provision of aged care services
• Knowledge and experience in best practice quality models of assessment, care plan development, implementation, and evaluation
• Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
• A positive and proactive approach to working collaboratively within a team and the broader community
• Ability to use initiative and work under pressure

Why Benetas?

• Approx $94,000 per annum + superannuation
• Not-for-profit salary packaging for $18,300 year - offering you more take-home pay with less tax!
• Permanent full-time position based at our recently renovated Blackburn Office, close to public transport and with an abundance of free parking on site
• A comprehensive orientation, training, and support, plus paid training hours to build your skills
• A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Should you apply? It is a yes from us!