Face, Happy, Head, Person, Smile, People, Adult, Male, Man, Woman

Sales and Services Leader

  • Eastern Suburbs, VIC, Australia
  • Customer, Insights & Marketing
  • Support Office
  • Permanent
  • Closing on: Mar 4 2025
  • Join a leading NFP in Aged Care
  • Lead through an exciting period of growth and transformation
  • Blackburn with occasional travel across homes

Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.

We’re looking for a dynamic, experienced Sales and Service Leader to join Benetas and lead the team in our Blackburn Customer Service Centre.

Some of the ways you’ll make a difference:

  • Design and implement a robust customer service strategy to support the delivery of great customer experiences
  • Redesign our Sales and Service operational model, and champion the introduction of new technology into the Benetas Customer Service Centre and Veterans Home Care teams.
  • Support Sales Team members working with Operational teams to implement sales strategies which drive growth in our home care business and support meeting occupancy targets in residential aged care homes.
  • Work closely with Residential and Home Care Operational teams within Benetas to ensure that Sales and Service Team deliverables are aligned to overall business objectives and goals.
  • Provide support to leaders when needed in managing their daily operations including rostering requirements, call volumes, and customer queries.
  • Be an active member of the Customer, Insights & Marketing leadership group, fostering a positive team culture through collaboration and mutual respect.

To help you achieve this, ideally, you’ll have:

  • Operational experience in managing a diverse Customer Service / Call Centre / Contact centre team across Sales and Service functions.
  • Experience and understanding of the aged care sector
  • Proven track record in team leadership and employee engagement.
  • Experience in leading successful change management.
  • Experience of leading or being responsible for contact centre technology

Why work with us?

  • Full-time, permanent role
  • Not-for-profit salary packaging up to $18,550 per year - offering you more take-home pay with less tax!
  • Successful Not-For-Profit with a great reputation in the aged care industry
  • Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
  • A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues

Interested in applying:

We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

We make a difference - we have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all such as residential aged care, retirement living, respite, primary care and in-home services – all across Victoria.

By working with our values in mind – Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

For a confidential conversation or if you would like more information about the role, please contact the General Manager, Customer, Insights & Marketing - Elyssia.Clark@benetas.com.au 

Apply Now

Refer someone to this job

Not You?

Thank you

Recommended Jobs

Enrolled Nurse Casual - Mornington

492741 Mornington Peninsula & Bass Coast VIC Australia Mornington Peninsula & Bass Coast, VIC, Australia Nursing Casual
Join us an EN & make a difference to the lives of residents in our aged care home. Values based NFP company with great rates & salary packaging

Client Advisor - Traralgon

492789 Traralgon VIC Australia Traralgon, VIC, Australia, 3844 Community Health and Care Maximum Term
Support clients to utilise Home Care Packages & services to meet their health and wellbeing needs, allowing them to remain at home

EN Clinical Support - Dalkeith Gardens

492790 Traralgon VIC Australia Traralgon, VIC, Australia, 3844 Nursing Permanent
Join us an EN & make a difference to the lives of residents in our aged care home. Values based NFP company with great rates & salary packaging

EN Clinical Support - Heidelberg

492721 Eastern Suburbs. Northern Suburbs VIC Australia Eastern Suburbs, VIC, Australia. Northern Suburbs, VIC, Australia Residential Services Casual
Join us as an EN & make a difference to the lives of residents in our aged care home. Values based NFP company with great rates & salary packaging

Behind Benetas

Demonstrating the ways we live our values at work, and how we are transforming the experience of ageing

Groupshot, Person, Adult, Male, Man, Cup, Female, Woman, Advertisement, Coat
Cardiac rehabilitation at Macedon Ranges Health Clinic
Adult, Male, Man, Person, Child, Female, Girl, Paint Container, Classroom, Chair
Intergenerational connections at Benetas
Adult, Female, Person, Woman, Baby, Furniture, Table, Portrait, Brush, Classroom
Creating regional intergenerational connections

Not ready to apply?

Enter your information below to send the details of this job, so you can easily apply later.

Not You?

Thank you for inputting your information. We will send you an email you the details of this job with Benetas. We hope to see your completed application soon.

image of a care worker within a residential aged care home who is helping an older client with painting activities
People, Person, Adult, Female, Woman, Head, Smile, Glasses, Male, Man