• New Operations Manager Position
• Based in Hawthorn East
• Full Time - Permanent

What you do matters!

Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be part of a mission to help older Victorians live their best lives.

This is a rare opportunity to step into a new senior operations leadership role in the retirement living sector. Reporting to the Retirement Living Business Manager, you’ll oversee the day-to-day and strategic operations of a diverse portfolio of retirement communities. Each site has its own character, strengths, and challenges—and it’s your job to support the Village Managers in consistently delivering exceptional services, enhancing resident life, and driving performance across people, property, and process. You will be a key player in operational governance, service transformation, and workforce leadership—helping shape the future of retirement living services across the organisation.

Some of the ways you’ll make a difference

As the Operations Manager – Retirement Living, you will:

• Lead a team of Village Managers across a portfolio of retirement living communities, coaching and mentoring them to deliver high-quality resident services and meet operational performance goals.
• Drive operational consistency and compliance across multiple sites, ensuring alignment with legislative requirements, the Retirement Living Code of Conduct/Practice, and Benetas policies and standards.
• Champion a resident-first culture, overseeing complaint resolution, feedback systems, and engagement strategies to enhance resident wellbeing and satisfaction.
• Act as a strategic partner to the Business Manager – Retirement Living, providing insights on portfolio performance, identifying risks and opportunities, and supporting service innovation.
• Coordinate capital works and maintenance programs, in partnership with Property and Maintenance teams, to ensure safe, accessible, and high-standard living environments.
• Oversee budget development and financial performance for each village, supporting Village Managers in fiscal management and driving cost-efficiency initiatives.
• Manage high-risk operational matters, including incident escalations, reputational risks, and performance remediation plans, to protect residents and the organisation.
• Represent the portfolio in organisational working groups and external industry networks, contributing to policy development, compliance reforms, and sector leadership initiatives.

To help you achieve this, ideally you will have:

• Senior leadership experience in retirement living.
• Proven ability to lead and develop operational teams across multiple sites.
• Strong financial acumen including budget oversight and performance reporting.
• Experience in project delivery, systems improvement, and change management.
• A values-based leadership style and commitment to resident wellbeing and dignity.
• Demonstrated leadership skills, with the ability to inspire, coach, and build high-performing teams.
• Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect.
• Commercial acumen and sales experience, with a focus on collaborating with the sales team to maintain occupancy and foster a positive reputation.
• A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations.
• Resilience, professionalism, and a commitment to creating a sense of inter-village communities within the portfolio.

Why work for us?

• Competitive Salary
• Permanent Full Time
• Part of a growing retirement living portfolio
• Become a member of a dedicated and passionate management group
• Direct reporting to the Retirement Living Business Manager with opportunities to shape the village's strategic direction
• Collaborative village environments with customer service, maintenance and sales personnel and active resident committees supported by a strong head office team
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit

Why Benetas?

• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Interested in applying?

We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will need to undertake a police check and provide evidence of annual flu vaccination.

We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all such as residential aged care, retirement living, respite, primary care and in-home services - all across Victoria.

By working with our values in mind - Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.