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Pastoral Care Manager

  • Eastern Suburbs, VIC, Australia
  • Support Office
  • Permanent
  • Closing on: Jun 17 2025

Manager, Pastoral Care Services (Spiritual Care)

  • Leading not-for-profit, values-based organisation
  • High performance culture focused on providing a positive and fulfilling ageing experience
  • Play an important role in the whole person care of our residents

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.

The Benetas Pastoral Care service is a significant part of our organisations social dividend and demonstrates our commitment to value the whole person and all aspects of their life. Pastoral, whole of life care, is respectful of all religious faiths and expressions of spirituality, acknowledging the residents' beliefs, important relationships and all that is meaningful to them. As a natural people person with a good ear, you’ll support residents and their families with a range of issues, including spirituality and meaning (non-denominational and multi-faith), grief and loss, adjusting to change, palliative care and end stage of life.

The role

  • Managing and leading a team of Pastoral Care practitioners to deliver services to our residents 
  • Lead the professional framework, creating a culture of inclusive/ non-denominational / multi-faith respectful Pastoral Care including Memorial Services, spiritual reminiscence, spiritual and emotional support
  • Support Benetas in the community including fostering Parish Partnerships and our relationship with the Archdiocese  
  • Communicating and promoting the Pastoral Care Service within the community and within Benetas
  • Working collaboratively with all stakeholders both internal and external
  • Responding to requests from residents, clients, their families and representatives, Benetas employees and volunteers for services, denominational visitors and local clergy providing chaplaincy, sacramental ministerial/church-based services and rituals
  • Coach and support the team to build a high performing, service focused on resident outcomes.

To join our excellent team, we’re looking for someone with:

  • Ideally to work between 24 - 28 hours per week (negotiable)
  • CPE (Clinical Pastoral Education) - and eligibility for membership of Spiritual Care Australia
  • Prior experience as a professional Pastoral Care Practitioner in an Allied Health role or equivalent
  • Experience in managing and leading a team of up to 12 practitioners 
  • Organisational skills, attention to detail and the ability to manage competing tasks
  • Strong interpersonal skills to develop effective working relationships, and build rapport with residents and their families
  • Demonstrated resilience and compassion when dealing with complex spiritual care needs, such as grief and loss
  • The annual flu immunisation and willingness to obtain each year to help keep our residents safe

To work in Residential Aged Care, you will need to have a NDIS Worker Screening Check. The NDIS Check lasts for 5 years and can be used with any organisation / employer. You can find out more information about it here. You can still apply for a job if you do not have the Check already, but you will need to receive it before you can start working. 

Why Benetas?

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. And know that by your side, you have a team of caring colleagues who’ve got you. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority, and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.

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