We’re seeking a Support Services Officer to join our vibrant North West Metro Home Care Team. Based in our local office in Braybrook and reporting to the Operations Manager, you’ll play a key role in providing a home care administrative support that enables smooth delivery of programs and operational systems, while delivering exceptional customer service.

Why Join Us?

• Leading not-for-profit, values-driven organisation
• Great team culture and salary packaging benefits (up to $18,550 tax-free!)
• Full-time, maximum term contract
• Office-based role with opportunities for growth

What You’ll Do

• Be the first point of contact for incoming enquiries and undertake appropriate front office duties as required:
• Understand and be responsive to the individual needs of clients with an understanding of diversity 
• Seek and respond to client and employee feedback to support the delivery of exceptional client service
• Complete administrative and operational tasks in a timely and accurate manner to support the operating capacity of the regional team
• Assist in the coordination of office services to ensure the regional team operates effectively and efficiently
• Coordinate office services, regularly reviewing regional administrative tasks and prioritising in collaboration with other team members
• Support the delivery of services by maintaining the accuracy and confidentiality of data in the client management system
• Provide reporting and updates to the Operations Manager

About You

• Strong computer skills across MS Office
• Proven experience in administration within a busy team environment
• Excellent written communication and ability to prepare clear meeting minutes
• Strong initiative, time management, and organisational skills
• Great interpersonal skills to liaise with a wide range of stakeholders

Desirable:

• Experience in aged care or health services
• Knowledge of government-funded packages and relevant legislation
• Ability to take a holistic approach to client needs
• Empathy and understanding of older clients and their families

Why Benetas?

Enjoy purposeful work in a respectful, inclusive culture where your safety and wellbeing come first. We celebrate your contribution and support your professional growth, so you can live your best work/life.

Ready to make an impact? Apply now and start your journey with Benetas!