Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

We have an exciting opportunity for an Assessor in the Veterans’ Home Care based in Blackburn. 

In this rewarding office-based role, you will support veterans and their families through phone-based assessments and care coordination, working closely alongside a supportive team of colleagues.

What you'll do:

• Guide veterans and their families by explaining the Veterans’ Home Care (VHC) program and available services – full training will be provided
• Manage inbound and outbound phone calls with veterans and their representatives
• Conduct structured phone assessments and reviews from the office, identifying care needs, personal goals, and ways to maximise independence
• Work collaboratively with your team and experienced colleagues to discuss cases and determine the most appropriate supports
• Recommend suitable VHC services and connect clients with community care providers
• Maintain accurate documentation in line with DVA program requirements

You’ll have the chance to work independently whilst being part of a trusted team of people, who provide high quality support to the Veteran community. Play a crucial role in enhancing our Veteran's experience through empathy, warmth, understanding, and kindness.

What You’ll Bring:

We’re looking for someone who is organised and confident communicating with a wide range of people over the phone. Ideally, you will have:

• Minimum of two years’ experience in the aged care or community care sector
• Strong customer service skills with a professional, empathetic, and collaborative approach
• Experience with assessments, care planning, service coordination, or phone-based client support (highly regarded)
• An understanding of the veteran community and how military service may impact physical and mental health (desirable)
• Excellent written and verbal communication skills
• Confidence using technology, including Microsoft Office

As a valued employee your experience matters. Look forward to: 

• Annual salary of $69,000 per annum + 12% superannuation + not-for-profit salary packaging up to $18,550 per year - offering you more take-home pay with less tax!
• Permanent full-time position based in our recently renovated office in Blackburn with plenty of free parking on site and close to public transport
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
• Engaging in meaningful work with a strong commitment to customer experience
• A dedicated L&D team and learning culture put you in the driver’s seat of your ongoing professional and personal development

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW! 

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. We are not currently accepting applications from recruitment agencies.

We are not currently accepting applications from recruitment agencies.