• Join our expanding team in Veterans' Home Care in a leading not-for-profit, values based organisation
• Great supportive working environment and salary packaging benefits
  

Are you looking to do something that truly matters? At Benetas, you’ll be part of a dynamic and engaged team of over 2,000 people, making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we are transforming the experience of ageing through collaboration, new ideas, and investment in both people and services.

We have an exciting opportunity for an Assessor in the Veterans’ Home Care based in Blackburn. 

In this rewarding office-based role, you will support veterans and their families through phone-based assessments and care coordination, working closely alongside a supportive team of colleagues.

What you'll do:

• Guide veterans and their families by explaining the Veterans’ Home Care (VHC) program and available services – full training will be provided
• Manage inbound and outbound phone calls with veterans and their representatives
• Conduct structured phone assessments and reviews from the office, identifying care needs, personal goals, and ways to maximise independence
• Work collaboratively with your team and experienced colleagues to discuss cases and determine the most appropriate supports
• Recommend suitable VHC services and connect clients with community care providers
• Maintain accurate documentation in line with DVA program requirements

You’ll have the chance to work independently whilst being part of a trusted team of people, who provide high quality support to the Veteran community. Play a crucial role in enhancing our Veteran's experience through empathy, warmth, understanding, and kindness.

What You’ll Bring:

We’re looking for someone who is organised and confident communicating with a wide range of people over the phone. Ideally, you will have:

• Minimum of two years’ experience in the aged care or community care sector
• Strong customer service skills with a professional, empathetic, and collaborative approach
• Experience with assessments, care planning, service coordination, or phone-based client support (highly regarded)
• An understanding of the veteran community and how military service may impact physical and mental health (desirable)
• Excellent written and verbal communication skills
• Confidence using technology, including Microsoft Office

As a valued employee your experience matters. Look forward to: 

• Being part of a trusted team within a supportive community
• Not-for-profit salary packaging up to $18,550 per year - offering you more take-home pay with less tax!
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
• Engaging in meaningful work with a strong commitment to customer experience
• A competitive salary (with salary packaging and meal &d entertainment benefits)
• A dedicated L&D team and learning culture put you in the driver’s seat of your ongoing professional and personal development

Don’t miss this opportunity to make a difference in the lives of 8,000 veterans every day! Apply now and be part of something that truly matters.