Empowered to shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The Role

We are looking for an experienced Administration Assistant to join Gisborne Oaks, our residential aged care home in Gisborne, home to 75 residents.

This is a permanent part-time position working Monday to Friday from 9.00 am to 3.00 pm, totalling 55 hours per fortnight. With no evening or weekend work, the role offers dependable hours and genuine work-life balance.

As the Administration Assistant, you will play an important role in keeping the home organised and welcoming. You will be a familiar and friendly point of contact for residents, families, visitors and employees, while providing essential administrative support to the home’s daily operations.

This is a great opportunity for an experienced receptionist or customer service professional ready to take the next step in their career. It may also suit someone from a health or community services background looking to move into an office-based position while continuing to make a positive difference in the lives of older people.

In this role, you will:

• Provide friendly and responsive customer service over the phone, through the central inbox and at the front reception desk
• Welcome residents, families, visitors, employees and contractors to the home
• Conduct site orientation tours and provide a warm, informative experience for prospective residents and their families
• Support resident admissions and maintain accurate resident information and documentation
• Assist with employee paperwork, onboarding and offboarding processes
• Support staff availability management and rostering activities
• Process invoices and assist with agency and contractor administration
• Schedule meetings, training sessions, appointments and site events
• Provide general administrative support to the Residential Services Manager and wider team
• Build positive relationships with residents and take the time to make a difference in their day

About you

To be successful in this role you will need:

• Experience performing reception and administrative tasks in a fast paced environment
• An interest in spending time with the elderly, and demonstrated empathy and kindness towards them
• High level of verbal and written communication skills
• A high attention to detail, accuracy and effective time management skills 
• A formal administrative qualification or study in a relevant discipline is highly desirable
• A NDIS worker screening clearance ID or the ability to obtain

Why Benetas?

• $31.18–$31.50 per hour plus superannuation
• Permanent part-time position, working 55 hours per fortnight
• Monday-to-Friday hours from 9.00 am to 3.00 pm, with no evenings or weekends
• Not-for-profit salary packaging of up to $18,550 per annum, helping you reduce tax and increase your take-home pay
• Career progression through internal promotions, cross-departmental mobility and leadership development opportunities
• Internal training programs and access to our scholarship program
• Employee recognition and awards programs that celebrate your achievements and contribution
• A supportive and respectful workplace where your work has a meaningful impact

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.