Belong in a people-centred culture

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The Role

We are looking for an experienced Care Coordinator – Case Management to support the delivery of high-quality, person-centred care across our home and community services. Working closely with Care Partners, clinicians and the wider team, you will:

• Coordinate services to ensure Members receive responsive, person-centred support.
• Support Care Partners with care monitoring, service coordination and case management activities.
• Maintain accurate client records and documentation.
• Liaise with Members, families, clinicians, service providers and internal teams.
• Assist with scheduling, referrals and service changes to meet Members' evolving needs.
• Contribute to quality improvement, compliance and continuous improvement initiatives.
• Support the delivery of services in line with the Aged Care Act 2024 and Benetas policies.

About you

To be successful in this role you will need:

• Experience in care coordination or service delivery within aged care, community services or health.
• A commitment to delivering high-quality, person-centred care.
• Excellent communication and relationship-building skills with Members, families and multidisciplinary teams.
• Strong administration and organisational skills with the ability to manage competing priorities and maintain accurate documentation.
• Sound problem-solving skills and the ability to respond proactively to changing Member needs.
• Confidence using client management systems and Microsoft Office applications.
• An understanding of the Aged Care Act 2024 and Support at Home Program (or the ability to quickly develop this knowledge).
• All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.
• Understanding of aged care and Support at Home.

Why Benetas?

• Be part of a values-driven, not-for-profit organisation making a genuine difference in the lives of older people.
• Join a supportive and collaborative team committed to delivering high-quality, person-centred care.
• $39.69 per hour + superannuation + NFP salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. 

We are not currently accepting applications from recruitment agencies.