Feel truly valued and supported at Benetas!

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture, we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

Our Team

Our team works in a friendly and dynamic environment. We proudly deliver services across a range of support functions and to our core business units' location across Victorica in Residential aged care, retirement living and Home Care.  From collaborating with approachable Leaders to guiding clients through aged care transitions, our team members are crucial in helping our customer-facing teams deliver high-quality care. There’s plenty of opportunities for growth and impact. Our team is inspired to take on new ideas and ways of working, while adapting to challenges through innovative problem-solving. Be uplifted by genuine connections and feel recognised for your contributions.

The Role

We are looking for an experienced IT Help Desk Administrator, you’ll be responsible for:

• Act as the first point of contact for IT support, resolving technical issues.
• Answer helpdesk calls in accordance with procedures, and actively triaging.
• Triage, assign and action tickets to get customers up and running in accordance with ITIL frameworks.
• Configure and setup of Cisco handsets for end users and residents.  
• Troubleshoot/escalate Call Manager including Cisco Jabber, WebEx and software phones including headsets.
• Support and maintenance of business support digital tools.
• Support for our end users as we transition to windows 11 and 365.
• Troubleshoot/escalate telephony issues, MDM troubleshooting as required, and escalated WAN connectivity issues.
• This position is in our Hawthorn East support office and requires on-site presence. 
• We service a 24/7 business, and this role works a rotating roster (provided in advance).

About you

We’re ideally looking for someone with

• ITIL Foundations accreditations – Level 1 and or Level 2 experienced.
• Client-focused, quality-focused and process-orientated.
• Knowledge of personal computer and operating system configuration.
• Experience with service desk software (i.e. Manage Engine or Service Now) RD Web, Active Directory/Entra ID, Ms Exchange, office 365 and other applications.
• Current Driver’s License – you will at times need to drive to support our customers around Victoria.
• Strong communication skills.
• Excellent problem-solving skills
• Able to work autonomously and as part of a team.

Why Benetas

• Be part of a supportive and skilled IT team
• Gain hands-on experience in a dynamic IT environment
• Not for profit salary packaging up to approx. $19,000 per annum
• Located in our Support Office in Hawthorn East, close to shops, public transport and local parking.

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do. 

Interested in developing a career with Benetas, APPLY NOW!