• RESIDENTIAL ADMISSIONS CO-ORDINATOR
• Various Metro Melbourne Locations – site based
• Full-time 12-month contract

What you do matters 

Are you a Hospitality or Aged Care professional with an eye for detail and a passion for excellence in customer service? Our newly created Residential Admissions Co-Ordinator role presents an opportunity to join Benetas and be a part of our mission to help older Victorians live their best lives.

Working in our Residential Aged Care homes throughout Melbourne, you will provide support to raise the standard presentation and appearance of our homes. With a focus on developing and maintaining organisational best practices for tours and the pre-admission customer experience, this role will provide mentoring to site based staff to ensure consistency in “what good looks like”.

We are looking for a Residential Admissions Co-Ordinator to:

• Work alongside Residential Care teams to provide the optimum tour experience for potential residents and families
• Cultivate an awareness of “what good looks like” within the existing parameters of our homes
• Create a play book for display rooms and tour processes for each of our homes including the most current marketing collateral and pricing
• Assist care staff to provide a great admission experience for residents
• Walk the home every day ensuring presentation standards are consistently high and coach the site team to continue this expectation 
• Communicate with Customer Centre/Sales Team and Residential Care teams to provide feedback on tours and prospective admissions 

To join our team, we’re looking for someone with:

• An exceptional eye for detail
• Demonstrated Customer Service experience
• Empathy and an ability to establish fast connections with residents and their families
• Creativity and experience in merchandising, hospitality or real estate presentation
• An understanding of the Aged Care process or a willingness to learn the complexity facing our admitting residents
• The annual flu immunisation and a commitment to receiving the immunisation each year

Why Benetas?

• We are a small not for profit organisation
• Not-for-profit salary packaging of up to $18,300 per year - offering you more take-home pay with less tax!
• A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues

Interested in applying:

We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

The successful candidate will need to undertake a police check/NDIS Worker Screening Clearance and provide proof of annual flu immunisation.

What do we do? We care – in a big way!

We make a difference - We have been caring for older Victorians for over 70 years, providing a safe and supportive services that cater for all such as residential aged care, retirement living, respite, primary care and in-home services – all across Victoria.

By working with our values in mind – Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other.

Have meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us!