Lead meaningful change in Retirement Living with compassion, connection and commercial impact.

Empowered to shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

Our Retirement Living team operates in a supportive, people‑centred environment. We proudly deliver services across village operations, customer experience, development, strategy and housing. From guiding prospective residents through life‑changing decisions to partnering with Village Managers and project teams, our Sales Managers play a crucial role in helping older Victorians access safe, high‑quality and empowering retirement living options.

The Role

We’re seeking an experienced and customer focused Sales Manager to lead the sales and relationship management function for one of our Benetas villages. You will champion resident‑centred sales practices, achieve sales targets, and ensure smooth, compliant settlement processes aligned with Aged Care Reform.

Working closely with the Village Manager, Business Manager Retirement Living, Marketing, and Development teams, you will:

• Manage all sales and re‑sales of village residences, ensuring high conversion rates from enquiry to settlement

• Guide prospective residents and families through each stage of the sales journey with empathy, professionalism and clarity

• Coordinate unit refurbishments and collaborate with trades, Village Managers and clients

• Prepare and issue contracts, ensuring compliance with the Retirement Villages Act and organisational policies

• Partner with Marketing to promote the village brand through campaigns, events and community engagement

• Provide market insights, pricing recommendations and competitor analysis

• Represent the village on new development projects, supporting design decisions, pre‑sales and client engagement

• Maintain accurate documentation, reporting and CRM records

• Uphold the Aged Care Code of Conduct and support continuous improvement across the village sales function

This role suits someone who thrives on autonomy, relationship building, problem‑solving and delivering exceptional customer experiences.

About You

You will bring:

• Proven experience in sales within retirement living, residential property, hospitality, lifestyle services or similar environments

• Strong lead generation, relationship management and sales conversion skills

• Highly developed communication, negotiation and interpersonal capability

• Empathy and understanding of older residents’ needs, including awareness of frailty and support requirements

• Knowledge of relevant legislation (Retirement Villages Act 1989), contracts and compliance

• Strong organisational skills, time management and professional judgement

• Ability to work independently while collaborating effectively with internal and external stakeholders

A qualification in Business, Sales or Marketing is desirable.

Please note: All Benetas employees must hold a NDIS Worker Screening Clearance and meet mandatory aged care worker requirements.

Join us on our fulfilling journey as we transform the experience of ageing through collaboration, new ideas and genuine care.

Interested in developing your career with Benetas? APPLY NOW.

Applications are reviewed on a rolling basis and may close early.