Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

Our Team

Our Support Office team works in a friendly and dynamic environment. We proudly deliver services across finance, IT, quality and risk, marketing and customer experience, and people culture and diversity. From collaborating with approachable Leaders to guiding clients through aged care transitions, our team members are crucial in helping our customer-facing teams deliver on our commitment to high-quality care. There’s plenty of opportunities for growth and impact. Our Support Office team are inspired to take on new ideas and ways of working, while adapting to challenges through innovative problem-solving. Be uplifted by genuine connections and feel recognised for your contributions.

The Role

We are looking for an experienced and commercially minded Village Manager – Operations and Sales to lead the day-to-day management of a large retirement living community.

This is a broad leadership position combining village operations, resident engagement, people leadership, property management, financial management and sales. You will create a positive and connected community for residents while ensuring the Village operates effectively, sustainably and in accordance with relevant legislation and Benetas standards.

Key responsibilities will include:

• Lead, motivate and support the Village team, creating a positive, accountable and resident-focused culture
• Build strong relationships with residents and ensure their feedback, requests and concerns are addressed appropriately and promptly
• Oversee Village operations, including property and asset management, maintenance, budgets, compliance and administration
• Lead sales administration and coordination, building relationships with prospective residents and supporting sales, settlement and unit turnaround activities
• Develop a strong sense of community through resident engagement, activities, wellness initiatives and connections with the broader local community
• Manage operational expenditure and contribute to annual budgeting, reporting and continuous improvement
• Ensure the Village operates in accordance with relevant retirement living, OHS and other legislative and regulatory requirements
• Work collaboratively with Benetas teams including Sales and Marketing, Finance, Property, Maintenance and other service areas

The Village comprises 158 independent living units together with community facilities, infrastructure and common property, making this a substantial operational leadership opportunity.

About you

To be successful in this role, you will bring:

• Demonstrated experience leading a complex service-based operation, ideally within retirement living, property, community services or a related environment
• Proven people leadership experience, with the ability to motivate teams, build accountability and lead change
• Strong commercial and financial capability, including experience developing and managing operational budgets
• Experience managing property, assets, contractors and/or significant physical resources
• Strong customer service skills and the ability to build trusted relationships with residents, families and key stakeholders
• Well-developed sales and commercial skills, with experience supporting customer acquisition, sales processes or business growth
• Excellent communication, negotiation, conflict resolution and problem-solving skills
• Strong organisational skills and the ability to manage multiple operational priorities independently
• Confidence working with Microsoft Office, CRM systems, data and operational reporting
• A relevant qualification in Business, Property Management or another related discipline

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.  

Why Benetas?

• Make a genuine impact by leading a vibrant retirement living community and shaping the experience of residents
• Enjoy a varied leadership role spanning people, operations, property, community engagement and sales
• Not for profit salary packaging up to $18,550 per annum – reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW!

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. 

We are not currently accepting applications from recruitment agencies.