Empowered to shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

Our Support Office team works in a friendly and dynamic environment. From collaborating with approachable Leaders to guiding clients through aged care transitions, our team members are crucial in helping our customer-facing teams deliver on our commitment to high-quality care.

The Role

We have a new position available for a Quality Systems and Insights Officer, to provide systems administration and reporting support to the Quality Systems Manager, whilst the team contributes to various projects across the organisation. 

• Provide frontline systems support, data analysis, and quality reporting across key organisational platforms that support quality, risk, safeguarding, compliance, and clinical operations within an aged care environment (Assurance, PolicyConnect, BestMed, QPS, and other related quality and compliance platforms)
• Support the delivery of timely and effective assistance and training to staff across residential aged care, home care, retirement living and corporate services, ensuring that business systems are maintained, accessible, and functioning effectively
• Play an active part in extracting, analysing and collating quality and compliance data to inform decision-making and drive continuous improvement
• Ensure user system access, troubleshooting, issue resolution, escalation, onboarding and offboarding activities
• Contribute to the development of dashboards, reports, and quality metrics that support the Quality, Risk and Safeguarding team and organisational leadership

About you

This role is well suited to someone with a few years of experience, who is ready to build on their systems and reporting capability in a supportive environment.

• Experience in systems support, helpdesk, service desk, or application support roles, ideally within healthcare, aged care, or other regulated environments
• Technical and analytical skills, including troubleshooting, data analysis, and reporting
• High attention to detail with the ability to maintain accurate system records, documentation, and data integrity
• Excellent communication and customer service skills, with the ability to support and train users with varying levels of technical confidence
• Well-developed organisational skills with the ability to manage competing priorities, meet deadlines, and work collaboratively across teams

Knowledge of quality, compliance, governance, or risk management systems, with an understanding of privacy, information security, and audit requirements considered highly desirable.

All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.  

Why Benetas?

• Full time position for 12 months
• Energetic support office with regular engagement activities, based at Hawthorn East with 2 days WFH after probationary period
• Free parking and close to public transport, shops and gym
• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW! Applications close Thursday 28 May.

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. 

We are not currently accepting candidates from recruitment agencies.