• Meaningful opportunity to support older people and their families during a critical time
• Field based role and working from home + minimum 1 day in the Blackburn Office
• Travel Allowance + NFP Salary Packaging $18,550 – reduce tax & increase take home pay

Join our team of 2200+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The role

Benetas is seeking a high-performing Sales and Customer Relationship Consultant to drive admissions and occupancy outcomes across a portfolio of Residential Aged Care homes.

This is a consultative sales role where you'll support older Australians and their families through one of life's most important decisions, while building trusted relationships with referrers and stakeholders to generate demand and admissions. Success in this role comes from balancing empathy with commercial accountability, managing a strong pipeline and delivering exceptional customer experiences.

Drive Admissions and Occupancy Outcomes:

• Manage the complete enquiry-to-admission lifecycle for prospective residents
• Convert qualified enquiries into respite and permanent admissions
• Build and maintain healthy waitlists and admission pipelines
• Achieve admission, occupancy, and conversion targets across your portfolio of Residential Aged Care Homes which are visited regularly

Build Strategic Relationships:

• Develop and maintain referral networks with hospitals, discharge planners, health professionals and community partners to support occupancy growth and admissions outcomes
• Identify opportunities to strengthen referral pathways and generate demand
• Represent Benetas at industry and community events across the State

Deliver Exceptional Customer Experiences:

• Guide families through complex aged care decisions
• Provide advice on aged care funding, fees and admission requirements
• Advocate for prospective residents and families throughout the admission journey

About you

You are a relationship-focused professional who enjoys helping people navigate important decisions while achieving meaningful outcomes. You bring proven experience across consultative sales, business development, relationship management or customer engagement, and are comfortable building trust, influencing decisions and managing opportunities through to completion.

Our ideal candidate will demonstrate:

• Strong relationship-building and networking capability, with a track record of developing trusted partnerships and referral sources
• A consultative and customer-focused approach, balancing empathy and compassion with commercial accountability
• Proven ability to collaborate and build trust with cross-functional stakeholders that enhance customer experience and achieve business outcomes
• Confidence navigating complex and emotionally sensitive conversations with professionalism and care
• Strong organisational skills, attention to detail and the ability to manage multiple priorities while maintaining a healthy sales pipeline
• Learning agility and adaptability, with the ability to quickly absorb complex information and operate effectively in a changing environment
• Experience using CRM systems to manage customer interactions, opportunities and performance
• A proactive, resilient and results-oriented mindset with a strong sense of ownership and accountability
• A current driver's licence and willingness to travel across Victoria.

What we offer:

• Permanent full-time position - Monday to Friday
• Meaningful opportunity to use your sales and relationship-building skills to support older people and their families during an important life transition
• Field based role and working from home + minimum 1 day in the Blackburn Office
• Travel allowance
• Not-for-profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Reward and Recognition - regular events and celebrations of achievements + a history of internal career progression and development 

Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority, and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW! Applications close Sunday 12 July.

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.