Schedule and Roster Coordinator
-
Eastern Suburbs, VIC, Australia
-
Administration / Customer Service
-
Community Health and Care
- Permanent Full Time, Monday to Friday
- Blackburn Location, plenty of free parking
- $38.91 per hour / $76,886 per annum
- NFP Salary Packaging $18,550 - reduce tax & increase take home pay
Empowered to Shine
Join our team of people making a positive difference to older Victorians through aged care services. As a respected not-for-profit organisation with over 75 years’ experience, Benetas is transforming the experience of ageing through collaboration, new ideas and investment in people and services.
Our office teams work in a friendly and dynamic environment, partnering across finance, IT, quality and risk, customer experience, and People, Culture and Diversity. We play an important role in helping our frontline teams deliver high-quality care, while continuing to grow, adapt and solve problems together.
About the role
We're looking for a Schedule and Roster Coordinator to join our Community, Health and Care Department, who provide a range of services to the community including personal and domestic care, respite, nursing services, primary care, welfare care and disability services.
- Coordinate accurate and timely rosters for in-home care services, ensuring clients receive the right support when they need it.
- Match client needs with available staff while balancing service requirements, workforce availability and operational efficiency.
- Communicate regularly with clients, families, care staff and regional teams to support a positive client and employee experience.
- Maintain accurate client and employee records and ensure scheduling information is kept up to date.
- Respond to roster changes, queries and feedback in a proactive, professional and customer-focused manner
- Support continuous improvement, compliance and safe work practices across the Home Care team.
About you
- Previous experience in scheduling, rostering or workforce coordination, ideally within aged care, community health, disability or a similar service environment.
- Strong customer service skills and the ability to communicate clearly and professionally with clients, families, employees and internal teams.
- Excellent organisation and time management skills, with the ability to prioritise competing demands and respond quickly to roster changes.
- Strong problem-solving skills and the ability to work well under pressure in a busy, fast-paced environment.
- Confident computer skills and the ability to accurately maintain client, employee and rostering information.
- A positive, team-focused approach with a commitment to delivering high-quality, person-centred care and service.
All employees at Benetas are required to obtain a NDIS Worker Screening Clearance.
Why Benetas?
- $76,886 per annum + super
- Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
- Permanent full-time position, Monday to Friday
- Based at Blackburn Office with free parking, close to public transport, and exposure to senior leaders in the Community, Health and Care Department
- Be supported and encouraged with an experienced Manager and close-knit team
- Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
- Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Apply now and feel empowered to shine at Benetas.
Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.
We are not currently accepting applications from recruitment agencies.
