• Retirement Village Manager
• Eastwood, Bairnsdale, Gippsland
• Full Time - Permanent

Empowered to Shine

Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. 

The Role:

We're looking for a Village Manager of our Eastwood Retirement Living Village. Recently acquired by Benetas, this East Gippsland community of 158 units, built between 2011 and 2020, is fully occupied and boasts a community centre, gym, indoor heated pool and bowls, cinema facilities, community workshop and a hair and beauty salon. Some of your duties will include:

• Build lasting, inclusive relationships with residents, ensuring their voices are heard and their village home experience is exceptional
• Oversee day-to-day village operations, balancing management duties with hands-on engagement to create a welcoming and supportive community
• Assist to drive sales, complete home reinstatements and maintain occupancy levels, collaborating with the Sales Manager to achieve commercial goals
• Deliver a high standard of resident-focussed service, fostering participation in activities and ensuring residents feel connected and valued
• Lead and coach the on-site team to excel in customer service and operational excellence
• Ensure the financial stability of the village by preparing budgets, managing costs, and providing transparent financial statements
• Maintain compliance with the Retirement Villages Act and relevant reforms, while adhering to the Retirement Living Code of Conduct
• Oversee maintenance and presentation of village infrastructure, meeting and exceeding resident expectations
• Work alongside the external Owners Corporation Manager to ensure shared spaces and common property are well maintained and managed

About you

• A proven track record in operational management, with strong experience in retirement living viewed favourably
• Demonstrated leadership skills, with the ability to inspire, coach, and build high-performing teams
• Excellent stakeholder engagement skills and the maturity to interact with residents with empathy and respect
• Commercial acumen and sales experience, with a focus on maintaining occupancy and fostering a positive reputation
• A strong understanding of the Retirement Living Code of Conduct, the Retirement Villages Act and associated regulations

Why Benetas

• Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
• Become a member of a dedicated and passionate management group, and part of a growing retirement living portfolio
• Direct reporting to the Retirement Living Operations Manager with opportunities to shape the village's strategic direction
• Proudly being part of a business that values Respect, Responsibility, Community, and Spirit
• Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
• Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW! Applications close Sunday 24 May.

Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes. 

We are not currently accepting applications from recruitment agencies.