Customer Service Officer - Eastwood Retirement Village
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Macleod Street, Bairnsdale, Sale and East Gippsland Regions, VIC, Australia, 3875
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Administration / Customer Service
Empowered to Shine
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.
The Role
We're looking for a permanent full time Customer Service Officer of our Eastwood Retirement Living Village to be the welcoming first point of contact for residents, families, visitors, contractors and staff at the retirement village.
- Provide professional front-of-house reception and customer service support, responding to enquiries in person, by phone and via email.
- Support the day-to-day operations of the village through a broad range of administrative tasks, including maintaining records, databases, bookings and resident communications.
- Assist the Village Manager with newsletters, notices, activity calendars, meetings, events and general site coordination.
- Support resident engagement by helping coordinate social activities, lifestyle programs and community initiatives.
- Assist with sales and marketing activities, including responding to new enquiries, providing village information and supporting tours when required.
- Record and follow up maintenance requests, liaising with residents, contractors and internal teams to ensure issues are addressed.
- Help coordinate emergency call system administration, including testing, programming and fault reporting.
- Provide basic finance and billing support, including invoice entry and checking resident statements or recharges.
- Build positive, respectful relationships with residents and families, contributing to a warm, supportive and connected village community.
About you
- Previous experience in customer service, administration, reception, aged care, retirement living, community services or a similar front-facing role.
- A warm, professional and welcoming approach, with the ability to build positive relationships with residents, families, visitors, contractors and staff.
- Strong communication skills, including the ability to respond to enquiries clearly, respectfully and in a timely manner.
- Excellent organisational skills, with the ability to manage competing priorities, follow up tasks and keep accurate records.
- High attention to detail, particularly when completing administrative tasks, maintaining databases and supporting billing.
- Confidence using Microsoft Office, including Outlook, Word and Excel, and the ability to learn new systems.
- Empathy, patience and discretion when supporting older people, families and community members.
- Ability to assist with events, resident communications, activity coordination and general village operations.
All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.
Why Benetas?
- Permanent Full-Time position
- Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
- Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
- Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Interested in developing a career with Benetas, APPLY NOW! Applications close 1 July.
Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.
We are not currently accepting applications from recruitment agencies.
